Senior Specialist, Sales & Lead Management Services (People Leader)
***This role is based at our corporate office in Dallas, TX***
This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that is offering owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As a Senior Lead Specialist, you will support the team that's helping hotels consistently grow market share and outperform competitors. On the Sales and Lead Management team reporting to the Sales Manager, you will work on projects including assisting hotels, hosting regular sales calls, managing sales leads, and producing revenue with proficiency and strategy through qualification and closing sales for hotels, via several group and transient lead sources.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Team Leadership: Lead a team of Sales Specialists and collaborate with the Sales and LMS Manager to promote team performance and engagement.
- Understand and discuss team sales performance with the Manager to collaborate on strategies to enhance Sales goals.
- Identify team training needs.
- Support your team in handling escalated issues and daily administrative/operational tasks for their hotel portfolios.
- Be the subject-matter expert on important initiatives to enhance processes, drive efficiency, and eliminate duplication of efforts.
- Host Strategic calls with hotel partners on varying topics such as strategy shifts, market changes, and service recoveries.
- Sales Activities: Manage a partial portfolio of hotel partners, assisting them with sales strategies and revenue generation. This includes hosting sales calls, managing sales leads, and closing sales for hotels through multiple group and transient lead sources.
- Assist hotels by handling incoming leads with proficiency and strategy to improve overall hotel financial profitability and grow RevPAR Index (market share) for each hotel in a portfolio of properties.
- Coordinate customer specifications (including room, food and beverage, and meeting space requirements) via the identified lead management system.
- Enter and maintain pertinent account and booking information following defined standards.
- Prioritize leads based on group sales strategy and factors affecting group rates, availability, and value.
- Discuss contracts and commission agreements with end-user customers and intermediaries.
How you will collaborate with others:
- Engage with Hilton Worldwide Sales, Convention Bureau, and Intermediaries to retain existing customers and secure new business for the Hotel.
- Engage with Revenue Management Partners to establish a selling strategy and related guidelines.
- Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
- Direct additional projects that support the RMCC-Americas objectives. You will work with Lead Management Specialists, Lead Management Coordinators, Assistant Directors, and corporate support staff.
What deliverables you will take ownership of:
- Lead a team of Sales Specialists to maximize team performance, effectiveness, and engagement, working with your assigned team, manager, peers, and support teams.
- Managing your own partial portfolio of hotel partners, staying up to date on challenges, opportunities, and best practices as you host sales calls, provide strategic insight, hold market discussions, share updates on existing opportunities/detailed meeting minutes, and prepare proposals and contracts for hotel guestrooms and meeting spaces, including availability and pricing.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- One (1) year of hospitality sales experience
- One (1) year of experience working in a supervisory role or experience in a mentoring capacity
- Understanding of sales and catering techniques, and event services
- Experience with data storytelling and conducting professional presentations to partners
It would be useful if you have:
- Greater than one (1) year of hospitality sales experience
- Proficiency with Delphi.fdc, MeetingBroker and OnQ systems
- Sales experience at a Hilton-branded property
- Hotel Revenue Management knowledge
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.