Senior Revenue Specialist, High Efficiency Support- RMCC Americas
***This role is based at one of our corporate offices in McLean, VA or Dallas, TX***
This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that is offering owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As a Senior Revenue Specialist, you will report to the Revenue Manager for our high efficiency support model and support your hotel teams consistently grow market share and outperform competitors.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Centralized Inbox Management & Actioning of Hotel Requests
- Cluster Global Daily Detail Analysis and Implementation of Tactical PRM actions
- Proactive communications using pre-built Global Daily Detail messaging
- Performance Support Audit implementations and execution of non-automated Performance Support actions
- Ad-Hoc revenue call support: prep and strategy development utilizing curated high efficiency tools and templates
- Post-call follow-up: recaps, takeaways, and action tracking
- CRM maintenance: Strat Ops Hotel Profile Checklist and BOSS updates
How you will collaborate with others:
- Contribute to a culture of building trust with a pooled portfolio of hotels and important revenue management partners.
- Collaborate with Sales & Marketing teams and Distribution and e-Commerce teams to learn insights and better guide your hotels' positioning on different channels.
- Partner with operations, front office, and other key revenue management team partners to understand capacity constraints and optimize inventory management.
- Engage with internal and external teams to maintain engagement and enhancements for efficiency.
- Partner with Onboarding team to transition and ensure smooth onboarding transitions
- Assist in PTO coverage support for other RMCC Models
What deliverables you will take ownership of:
- Enact an appropriate Revenue Management strategy, including pricing for all portfolio hotels, and partner with the RMCC Performance Support and Platform Activation to leverage audit and new technology enhancements to maximize performance.
- Build a positive relationship within the RMCC and other revenue management partners across our teams as you help guide the growth and structure for Efficiency Models.
- Ensure alignment and trust with hotel teams, revenue management teams, and Hilton Commercial and Brand Performance teams on revenue strategies and pricing.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Eighteen (18) months of Revenue Management experience
- Proficiency in Hilton's RM systems and data analysis
- Proven experience building trusted partnerships with property teams at all levels
It would be useful if you have:
- Previous people management experience
- Experience in a supervisory or leadership role
- Bachelor's Degree in Hospitality, Business Administration, Finance, Economics, or a related field
- Experience with TravelClick, Lighthouse, and OTA extranet(s)
- Experience leveraging CRM platforms
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.