Revenue Manager, Focus Service - RMCC Americas
***This role is based at one of our corporate offices in McLean, VA or Dallas, TX***
This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that is offering owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As a Revenue Manager, Focus Service, you will supervise a team of up to 7 Revenue Specialists and oversee various projects that support the RMCC-Americas objectives. On the Focus Service Standard team, reporting to the Assistant Director, RMCC, you will work on projects to develop Revenue Specialists, identify hotel performance opportunities, and maximize RMCC efficiencies.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Support team members by providing direction, offering feedback, and answering questions
- Analyze hotel performance metrics to identify opportunities and increase revenue and key performance indicators
- Communicate with hotel teams for advanced strategy needs and act as an extra layer of support for escalated concerns
- Communicate and distribute information, strategies, and initiatives from RMCC leadership to Revenue Specialists and hotel teams
How you will collaborate with others:
- Partner with development team to ensure Revenue Specialists have clear understanding of revenue management principles
- Connect with teams including GRO Support, GDM, and Performance Support to enhance revenue management system configurations and troubleshoot issues
- Partner with other RMCC leaders on methods to increase effectiveness of RMCC deliverables
What projects you will take ownership of:
- Assist with performance reviews and career development of team
- Oversee the yearly comprehensive audit including hotel configuration and strategies
- Initiate quarterly check ins for hotels to ensure partner satisfaction and address any performance concerns
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Two (2) years of Revenue Management experience
- Proficiency in Revenue Management systems and industry-related reports such as STAR reports, GRO reporting, and shop reports
- Accomplished in analyzing and explaining statistical data, developing strategies, and generating a course of action
It would be useful if you have:
- Three (3) years of professional working experience
- One (1) year working in a supervisory role
- Hospitality industry experience of Hilton's Revenue Management systems
- Experience as a Revenue Manager for a portfolio of hotels
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
