Senior Manager, QA / UAT - Asia Pacific (APACx)
Hilton’s Asia Pacific (excluding Greater China & Mongolia, APACx) Product & Technology team is responsible for creating hospitality experiences of the future that delights our guests, owners, and team members. Through human centric CX and technology strategy, planning, development, deployment, and continuous support, the regional team creates new digital experiences from concept to production. A successful candidate will help us drive digital localization and personalization forward, support our continued growth while remaining at the forefront of hospitality technology innovation.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
- Oversee end-to-end testing – including but not limited to unit, integration, systems, regression, and performance testing.
- Ensure thorough test case creation and execution for each stage of the software development cycle
- Lead and manage UAT planning and execution ensuring that business requirements are validated against actual product functionality
- Facilitate UAT sign-offs and ensure clear communication with stakeholder on the results and next steps
- Analyze testing results and provide actional feedback to development teams for improvements
- Establish and maintain strong relationships with cross-functional teams, including product, business, tech, and vendors
- Provide regular status updates to senior management on quality metrics and testing progress
- Evaluate and select vendors based on factors such as price, quality and delivery speed
- Manage and track defects, ensuring proper resolution and prevention of recurring issues
- Automate testing wherever possible
- Develop and implement best practices for QA and UAT processes across multiple projects and business units
WHY YOU’LL BE A GREAT FIT
You have these minimum qualifications:
- 7 years of professional experience in the technical field
- 3 years of QA / UAT management experience
- Current experience working in technology project planning and delivery
- Strong critical thinking skills and experience with agile / scrum methodologies
- Strong knowledge of QA methodologies, testing processes, and industry best practices
- Knowledge of API testing and performance testing
- Experience with test automation frameworks and tools
- Proven track record of managing projects in an enterprise environment
- Ability to work with ambiguity and support concurrent projects
- Ability to conduct technical feasibility and size up technical effort in both man-day and complexity
- Ability to learn and apply new concepts and new technologies such as Generative AI
- Flexible to adapt role and responsibility to business needs
- Travel up to 15%
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!