Product Manager (Shop)

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Drive the Hilton Digital roadmap, especially as it relates to the digital shopping experience
• Define and present new product concepts to both technical and non-technical partners
• Write top-notch business requirements and ensure technical teams are in lockstep with them
• Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that drive the most impact
• Revel in the data! Define the product's key success metrics, analyze/present metrics/data post-launch, and quickly act on trends that arise from those metrics

How you will collaborate with others:

• Build trusted and highly effective working relationships across Hilton, including working closely with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams
• Collaborating with design teams, development teams, and other functions via established tools (e.g. Jira, Figma, etc.) and via other product coordination/communications.

What projects you will take ownership of:

• Identify new opportunities to improve usability of the shopping experience for guests visiting our web and mobile app channels
• Define and prioritize customer experience features working closely with UX, Technology, Marketing, and Analytics

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of work experience in product, customer experience, technology, or related field.
• You are driven with strong product management experience including writing customer-centric, precise user stories.
• Travel up to 15-25% (if applicable).

It would be useful if you have:

• Bachelor’s Degree in related fields
• Ten (10) years of Product-related experience
• Experience in A/B testing and/or multivariate testing
• eCommerce product experience
• Experience in the hospitality, travel, or transportation industry

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $85,000-$120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE