Manager, MarTech Operations Partnerships
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Work directly with Global Partners with a primary focus on international co-brand relationships, business stakeholders and IT partners on new partner related enhancement requests in addition to existing partner enhancements
- Support key stakeholders when onboarding or decommissioning partners to determine best transactional path
- Weekly monitoring of partner activity (batch files received, and response sent, API's) to ensure all processes are working between the partners and Hilton
- Troubleshoot partner issues as they relate to the loyalty platform and coordinate with Platform Support on resolution and timeline
- Coordinate IP updates for partners, changes in processes (batch layouts, API's updates), issues with partner authentication
- Maintain all partner‑related SOPs, batch layouts, partner API documentation, and onboarding materials in Confluence and Jira
- Manage a flexible work schedule, including non‑traditional hours, to support and collaborate with existing and potential global partners across APAC and EMEA time zones.
- Coordinate and develop test cases with our UAT team
How you will collaborate with others:
- Partner with Customer Marketing, Loyalty, Product, Technology, and external partners to align strategy, priorities, and execution across MarTech platform and partnership initiatives
- Collaborate with business, technology, and external partner teams to support ongoing MarTech partner operations, including assessing issues and enhancement requests, conducting initial research and impact assessments, and coordinating resolution efforts.
- Serve as a connector between business stakeholders and IT teams, ensuring shared understanding, alignment, and progress across cross‑functional workstreams
- Work with business teams and leaders to develop, maintain, and communicate roadmaps, providing visibility into priorities, dependencies, timelines, and progress for both working teams and executive audiences
- Partner with global external and internal teams to support onboarding, enhancements, and ongoing operational needs.
What deliverables you will take ownership of:
- End‑to‑end ownership of MarTech partner operational deliverables for the EMEA and APAC regions, including intake management, prioritization, readiness coordination, and ongoing operational support
- Ownership of partner onboarding and enhancement documentation, including requirements, SOPs, testing artifacts, and operational runbooks
- Accountability for the operational performance and stability of partner integrations, including issue tracking, escalation management, and continuous‑improvement recommendations
- Development and ongoing maintenance of MarTech platform and partnership roadmaps in collaboration with business and technology teams, supporting planning, prioritization, and executive visibility
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of experience in problem resolution, including identifying root causes and assessing the scope and scale of issues
- Five (5) years of experience driving MarTech enhancements by coordinating and influencing business stakeholders and IT teams, ensuring alignment on requirements, prioritization, timelines, and successful delivery from concept through production support
- Strong knowledge of databases and SQL
- Proven experience to define and manage strategic roadmaps, align cross‑functional stakeholders, and prioritize product and partnership initiatives, using tools such as Airtable or similar to drive execution and visibility.
- Experience serving as the central coordination point across vendors, technology teams, and integration partners to manage scope, dependencies, and successful delivery of MarTech enhancements.
It would be useful if you have:
- BA/BS Bachelor's Degree in Information Systems, Computer Science or related field
- One to three (1-3) years in Marketing or IT-related field
- Three (3) years Database and SQL experience
- Bilingual proficiency in an additional language (e.g., Chinese, Spanish, French, German)
- Exposure to cloud platforms, technologies, and processing environments
- Experience in hospitality, travel, or technology industries
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.