Senior Manager Product Management
***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***
This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Manager Product Management (Property), you will bring your technical skills to a hospitality company with an award-winning culture. On the Digital Product Management team reporting to the Senior Director, Product Management, you will support projects that enhance our digital guest experience, focusing on customer-centric, data-driven usability.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Drive the Hilton Digital roadmap, especially as it relates to the digital property experience
- Define and present new product concepts to both technical and non-technical partners
- Write top-notch business requirements, and work hand-in-hand with delivery pod to build and ultimately bring concepts to life for our customers
- Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that drive the most impact
- Revel in the data! Define the product's key success metrics, analyze/present metrics/data post-launch, and quickly act on trends that arise from those metrics
How you will collaborate with others:
- Build trusted and highly effective working relationships across Hilton, including working closely with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams
What projects you will take ownership of:
- Identify new opportunities that will improve the digital property experience for guests visiting our web and mobile app channels
- Define and prioritize customer experience features by working closely with UX, Technology, Marketing, and Analytics
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Seven (7) years of professional work experience in Product, Technology, or related field
- Strong product management experience, including writing detailed, customer-centric user stories
- Strong stakeholder management experience
- Experience using research and data to help craft a product roadmap
- This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
- Travel up to 15%
It would be useful if you have:
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Ten (10) + years of professional work experience in Product, Technology, or related field
- Experience in A/B testing and/or multivariate testing
- Experience owning and delivering complex digital functionality
- Experience in the hospitality, travel, or transportation industry
- Experience leading teams
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.