Coordinator, Lead Management Services- RMCC
***This role is based at our corporate office in Dallas, TX***
This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that is offering owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As a Coordinator, Lead Management RMCC, you will support the team that's helping hotels grow market share and outperform competitors. On the Lead Management RMCC team reporting to the Assistant Director of RMCC Americas, you will work on projects including data collection, data entry, maintenance of tools, assigning sales leads, and answering the LMS Sales Support line when needed.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Support Sales Specialists and Leadership by managing all administrative tasks of the Sales process, from lead retrieval to group actualization.
- Monitor lead channels and support Sales Specialists to ensure that responses are following Hilton standards.
- Compile, collect, and disseminate necessary reports to facilitate improved response time and metrics to evaluate performance.
- Process contracts after groups are confirmed: including building group SRPs, creating individualized booking links, and notifying the hotel groups are ready to book.
- Research and input actuals monthly to record the production and revenue generated per group.
- Ensure Delphi.fdc is up to date according to Hilton best practices, hotel specifics, and available group information.
How you will collaborate with others:
- Review and action direct requests from Hotel Leaders, on-property Sales Teams,
- Provide support for LMS Specialists, leadership, clients, and hotel property team members.
- Attend pod meetings with other LMS coordinators and larger team meetings.
What projects you will take ownership of:
- End-of-year audits to include Sales System settings, reporting changes, and general adjustments as needed.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- One (1) year of sales or hospitality experience.
- Proficiency in quickly learning new programs.
- High proficiency with MS Excel, Word, PowerPoint, and Outlook.
It would be useful if you have:
- Two (2) or more years of experience in hotel sales, revenue management, data management, reservations, or front office operations field
- Understanding of sales and catering techniques
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
