Sales and Lead Management Specialist- RMCC Americas
***This role is based at our corporate office in Dallas, TX***
This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that is offering owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As Sales and Lead Management Specialist, you will support the team in positioning itself to be the clear go-to sales acceleration solution for Hilton’s properties, by delivering tailored services and remarkable results with unparalleled efficacy. Working directly with a portfolio of hotels, you will provide lead response and sales support services that are client facing. Reporting to the Manager – Lead Management Services, you will work on projects including hotel performance initiatives, strategy deep dives, yearly performance checklists.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Assist multiple hotels by handling all incoming leads with a consistent strategy that leads to overall hotel profitability
- Develop and deliver proposals and contracts based on your in-depth understanding of each hotel’s market, varying goals, and challenges.
- Represent the hotel by responding to and negotiating with customers inquiring about group or transient accommodations.
- Grow RevPAR Index for the hotels in your assigned portfolio
How you will collaborate with others:
- Build relationships with the internal hotel teams within your portfolio, including General Managers, Directors of Sales, and Front Office Managers
- Daily client contact with those interested in booking group events at properties within your portfolio
- Engage with your fellow specialists in team meetings and best practice sharing
What projects you will take ownership of:
- Complete yearly audits of hotel performance and strategy
- Complete brand and RMCC initiatives to improve hotel performance
- Mentor new team members
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- One (1) year of hotel, sales, revenue, or related experience
- Proficiency with quickly learning new programs when required.
- High proficiency with MS Excel, Word, PowerPoint, and Outlook
It would be useful if you have:
- Two (2) Years of sales experience
- Hotel-level hospitality experience
- Hospitality sales, catering, and events experience
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.