Associate, Global Deployment and Change Management, Digital Key Implementation

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Manage and deliver effective training and change management, ensure that the deployment of Digital Key delivers the intended business benefits and causes minimal change to operation in each property
• Update designated project tracker(s), identify potential risks throughout each deployment, manage partners, and meet all project timelines
• Deliver presentations and workgroup sessions at company, brand and other conferences/meetings
• Stay abreast of best practices within the program management and methodologies area and provide direct support to the hotel operation teams in respect to Digital Key technology and processes
• Attend on-site installations (hotels) to oversee the processes and tasks as identified in rollout plan
• Attend implementation projects to increase knowledge
• Prepare and stage property server hardware for lock software installation and configure PMS/Lock Vendor Software for Key Interface
• Troubleshoot hardware, staging, and interface issues
• Demonstrate the highest standards of ethical behavior and absolute care with sensitive information

How you will collaborate with others:

• Will collaborate with 3rd party partner, Hilton Product Management Team and Hilton Support Team (to name a few)
• Weekly Project Management Meetings – Internal & External stakeholders

What projects you will take ownership of:

• Digital Key Implementation, responsible for each implementation from end to end

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Professional work experience in Technology or a related field
• Experience in hospitality operation roles
• Able to travel up to 30% (sometimes with short notice) and willing to work with a flexible schedule to satisfy the needs of projects outside of North America
• Strong project management skills including ability to manage details through to completion, ensure deadlines are met, and effectively handle multiple concurrent demands

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Three (3) + years of professional experience in Technology or related field
• Two (2) + years of experience in hospitality operation roles
• Hospitality-based business experience, with a mix of operational and technology roles
• Experience with Hilton IT systems

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $55,000-$90,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE

#LI-DNI