Vice President Technology Operations

What are we looking for?

Success will demonstrate itself through the following attributes and skills:

• Record of supervising and developing teams and people.
• Establish credibility with higher-level executives, including influencing and negotiating to align with organizational goals.
• Expertise in managing organizational change.
• Proficiency in service management and ITIL processes.
• Understanding of aligning business and system capabilities.
• Effective partnership with senior leadership, including the ability to present complex information clearly and concisely.
• Competence in reporting and performance monitoring.
• Excellent customer and partner relationship management.
• Detailed documentation and process maintenance.
• Capability to lead initiatives, make strategic decisions, and bring projects to successful completion.
• Experience overseeing multiple projects, ensuring they are completed on time and within budget.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Sixteen (16) years of professional work experience in Technology or related field
• Fifteen (15) years of Infrastructure Operations experience
• Five (5) years of direct oversight of outsourced vendors
• Five (5) years of focused experience in managing global ITIL support functions
• Five (5) years of project management or governance experience
• Willing to travel both domestically and internationally up to 20% as needed

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Eighteen (18) years of professional work experience in Technology or related field
• ITIL Certifications
• PMP Certification
• Knowledge of hotel-based IT systems and applications

What is it like working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave.

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 
 
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.