Manager Property Technology Enterprise Remediation
***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***
This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Manager Property Technology – Enterprise Remediation, you will bring your technical skills to a hospitality company with an award-winning culture. On the Property Technology Services team reporting to the Director Property Technology Services - Enterprise Initiatives, you will collaborate with internal partners and 3rd party vendors to provide guidance to Hilton’s properties through ongoing and upcoming enterprise initiatives. You will analyze data, share guidance and best practices and reinforce security requirements and network standards.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Address Hilton security and network standards, enforce policies and procedures with global franchise community and provide subject matter expertise on technology related questions from these properties.
- Evaluate chronic issues reported by franchise community, working across all necessary functions to determine technical and process improvements.
- Manage 2 direct reports: Associate Property Technology Analyst (2).
How you will collaborate with others:
- Point of contact for internal and external partners and vendors to implement, deliver, and integrate processes to help maintain Hilton’s systems and strategic initiatives, such as vulnerability remediation and End of Life events.
- Coordinate cross departmental meetings, focused on the technology requirements for the conversion and opening of complex managed properties and managed to franchise and franchise to franchise conversions.
What projects you will take ownership of:
- Data analysis, reporting, tracking and communications that support any new and ongoing enterprise initiatives.
- Hold franchise hotels accountable to adhere to Hilton security and network standards and provide remediation guidance.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of professional work experience in Technology or related field
- Two (2) years of work experience in technology management
- Experience translating technical information
- Familiarity with technologies such as MS Power BI, SQL, Advanced Excel (can perform complex functions) and/or Access
- This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
- Travel up to 10%
It would be useful if you have:
- Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Seven (7)+ years of professional work experience in Technology or related field
- Two (2) years of professional experience in Hospitality or a related field
- Comprehensive knowledge of Hilton technology standards & infrastructure
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.