Analyst, Hilton Honors Loyalty Operations
***This role is based at our corporate office in Dallas, TX***
This is your chance to be part of the Marketing and Loyalty team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Hilton Honors Loyalty Operations Analyst, you will support various teams in onboarding new brand partnership agreements successfully. On the Hilton Honors Loyalty Operations Analyst team, you will report to the Manager Hilton Honors Operations, you will be the liaison between the Hilton Honors Loyalty Operations team and multiple cross-function teams to ensure new brand partnership agreements are communicated and executed appropriately.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Work with the leadership team, loyalty operations team, new brand partnership teams and multiple cross-functional teams.
- Process daily case and reporting workload against published and agreed upon timelines.
- Combine pieces of information to form general rules or conclusions, even among seemingly unrelated events.
- Attend weekly and monthly team meetings and several quarterly department meetings as needed.
- Assist in various departmental tasks such as development of internal communications and training needs.
How you will collaborate with others:
- Work with the Hilton Honors leadership team, loyalty operations team, partnership teams. and multiple cross-functional teams to onboard new brand partnership agreements and execute fully to steady state operations.
- Present updates, questions and any challenges to leadership teams.
- Participate in and contribute during weekly and monthly team meetings and several quarterly department meetings.
- Working with various teams to ensure the onboarding of any new hotels or partnerships and all operating procedures are clearly documented.
What projects you will take ownership of:
- Assist in various projects, including internal communications and training needs.
- Working with various teams to ensure onboarding and all documentation is completed.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Three (3) years of professional experience in an analytical role
- Experience using Excel (can maintain complex spreadsheets)
- Experience creating visually appealing content for presentations to leadership and stakeholders
- Hybrid work schedule from Dallas, TX office (3 days/week in office)
It would be useful if you have:
- Experience with Hilton Loyalty Operations workstreams
- BA/BS Bachelor’s Degree in Business or Management fields
- Hospitality industry experience
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.