Specialist, Project Support-Business Development RMCC Americas
***This role is based at our corporate office in Dallas, TX***
This is your chance to be part of the Revenue Management Consolidated Center (RMCC), an organization that offers owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As a Specialist, Project Support-Business Development, you will support the team that's helping hotels consistently grow market share and outperform competitors. On the Business Development team, reporting to the Sr Manager, Project Support-Customer Success, you will engage in various projects, including workflow support in Salesforce, contract management for new services, customer success efforts, and new customer prospecting, as needed.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Responsible for managing the pipeline of hotels required to join RMCC in compliance with brand standards and track and manage the waiver process.
- You’ll handle inbound inquiries about Sales and Revenue Management services from prospective hotel partners
- Partner with internal Sales & Revenue Management leaders to understand service models and ensure alignment in sales efforts
- You will engage with hotel teams and owners on all stages of RMCC contracting—from initial engagement inquiries through termination exit interview
- You will support customer success efforts through customer communications and other partner engagement initiatives.
- Prospecting for new RMCC partners as needed.
How you will collaborate with others:
- Attend stand-up calls and team meetings with Business Development team to align on objectives and update team on current progress and roadblocks
- Partner with hotel teams and owners to sell the value of RMCC services
- Develop new projects with other internal teams designed to improve RMCC business functions and/or services
What projects you will take ownership of:
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Manage pipeline and executing contracts for inbound hotels joining RMCC and LMS Services, developing a system to track and maintain waivers, and partner with internal Hilton teams to ensure implementation of RMCC brand standards.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- One (1) year of work experience in Business Development, Hospitality, Sales, Revenue Management or related field.
- You are collaborative and love building and maintaining relationships.
- Experience in managing complex workflows and business processes.
- Strong organizational skillset.
It would be useful if you have:
- One (1) year of project support experience
- Storytelling with data experience
- Previous Salesforce experience
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.