Director, Global Marketing Operations & Program Management

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Lead and elevate a team of Program Managers, Campaign Managers, and Marketing Ops professionals, supporting the entire global marketing portfolio of work from strategic development through execution.
• Develop and implement a best-in-class program management function, transforming how marketing campaigns and projects are executed across Hilton globally.
• Play a strategic and integrative leadership role in identifying, designing, and implementing high-impact strategic initiatives that enhance the portfolio of Marketing & Loyalty projects and campaigns.
• Support program management team to define and manage deliverables, facilitate decision-making, and define risk mitigation strategies/contingencies.
• Engage with senior leadership across the organization to ensure program management team remains aligned with corporate strategy and to manage the execution of team plans to meet corporate objectives.
• Develop and utilize key program management tools to ensure efficient program planning, execution, and tracking.
• Manage key program-related reporting and documentation, including monthly reports.
• Deliver project related updates to all levels of the organization.

How you will collaborate with others:

• Work closely with the strategy leads and portfolio analytics team to ensure clarity of goals and define integrated work plans to meet these objectives.
• Partner with global content, media, and creative teams to ensure programs and campaigns deliver on strategy and hit key brand milestones.
• Work with Finance teams to establish program-related budgets and resourcing plans, monitor plans, and ensure adherence to budget.

What deliverables you will take ownership of: 

• Design, implement, and oversee a best-in-class annual strategy & planning framework for the Global Marketing & Loyalty organization, ensuring alignment with business objectives to evolving market dynamics.
• Continuously assess and optimize operational efficiencies across internal teams and external partners, streamlining processes, improving collaboration, and enhancing execution speed.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Ten (10) years of work experience in marketing campaign management, project management, or marketing operations.
• Five (5) years of experience leading large teams.
• Proven experience in process transformation—enhancing and streamlining how programs are developed, launched, and executed from strategy to market delivery.
• Experience leading a team of marketing project, program, or campaign managers.
• Experience overseeing a complex portfolio of projects or campaigns from start to finish, ideally within a global marketing organization or agency.
• Experience navigating a matrixed, global organization.
• Hybrid schedule from McLean, VA office (3 days per week).
• Travel up to 25%.

It would be useful if you have:

• Experience with AirTable
• PMP certification

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.