Senior Product Manager

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Drive the Digital Check-in roadmap, especially as it relates to pre-arrival, floorplans and mobile check-in
• Define a pre-arrival awareness strategy partnering with marketing and content teams to develop emails, messaging and triggers leading to advance check-in awareness and adoption
• Write top-notch business requirements and ensure technical teams are in lockstep with your plan
• Revel in the data. Define the product's key success metrics, analyze/present metrics/data post-launch, and quickly act on trends that arise from analyses

How you will collaborate with others:

• Collaborate with software engineering in an agile environment to deliver new self-serve check-in features in the property management system upon arrival and in the mobile apps
• Work with multiple backend technology teams, brands, front office operations, analytics, legal and properties to craft a delivery strategy
• Work with the Hilton Experience Design team to create engaging mobile app experiences and property management tools that enable seamless self-serve check-in capabilities

What projects you will take ownership of:

• Digital Check-in requirements for systematic architecture of mobile check-in integrated into property management systems
• Guest experience of Digital Check-in, including evaluating performance, opportunities and user experience enhancements
• Floorplan management and future mapping capabilities

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Eight (8) years of work experience in product, customer experience, technology, hotel management or operations
• Self-starter who possesses strong product management experience
• You are curious and have experience being able to think high-level and "in the weeds"
• Travel up to 25%

It would be useful if you have:

• Bachelor’s or Master's Degree
• Experience in Property Management Systems (PMS) or Point-of-Sale (POS)
• Mobile app experience

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $95,000-$135,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE