Senior Manager, Customer Engagement (Business Development / Account Management) - Japan, Korea and Micronesia

What are we looking for? 

A Senior Manager, Customer Engagement (Business Development / Account Management) – JKM serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A college degree or significant work experience in lieu thereof.
• 5 or more years of experience in an account management or sales-based role where performance was tracked against KPIs. (Senior Manager level experience preferred)
• In-depth knowledge of sales, lead generation and account management.
• Ability to self-motivate in a remote location / self-starter who is used to autonomous working whilst being able to deliver against set KPI’s.
• Experience in a start-up environment or a greenfield space would be of benefit.
• Ability to analyze departmental and external data quickly and efficiently to make decisions.
• Ability to take initiative to identify, prioritize to fulfill responsibilities in keeping with core strategic goals.
• Strong problem-solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; ability to develop problem solving skills among direct reports and other team members as appropriate.
• Ability to advocate and implement professional development for self, direct including capability to work with peers and other resources to provide development and mentoring opportunities; includes adherence to organization’s standards for performance feedback.
• Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop, prioritize and implement plans to meet organization’s core strategic goals.  
• Proficiency in MS excel (i.e. VLOOKUP and PivotTable) and other Outlook 365 tools.  
• Proficient in English (business level) and Japanese (native level), both written and verbal.
• Excellent written and verbal communication skills including the ability to explain analytical topics to others
• Strong interpersonal and relationship building skills. Ability to build rapport quickly at all levels of the business including owners and senior management.
• Ability to travel as required where a virtual method is not appropriate – potentially up to 45% in region.
• Hospitality industry experience or global experience in a corporate setting is advantageous.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!