Revenue Specialist, Revenue Management Consolidated Center - Asia Pacific
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Revenue Specialist, RMCC APAC maximizes revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. This role will also support and execute projects that drive revenue, efficiency and operational excellence. The Revenue Specialist works with stakeholders from across the organization to ensure the successful delivery of project goals.
What will I be doing?
As the Revenue Specialist, RMCC – APAC, you will be responsible for performing the following tasks to the highest standards:
• Execute hands-on implementation of projects that drive revenue, efficiency, and operational excellence.
• Set and monitor success metrics to track impact, efficiency gains, and operation improvements in real time.
• Identify underperforming areas, troubleshoot root causes, and implement fixes without delay.
• Meet deadlines without compromising quality and collaborate with teams to unlock progress and keep projects on track.
• Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting.
• Ensure professional and efficient utilization of all systems, in line with the company best practices and standard operating procedures.
• Ensure effective information gathering and analysis are conducted to identify and maximize opportunities and minimize any risks.
• Ensure that relevant hotel and above-hotel commercial team members are actively engaged in revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls.
• Integrate with other functions to ensure we exceed customers’, owners’ and shareholders’ expectations.
Project Execution:
• Ensure project is delivered with the utmost efficiency, attention to details and operational excellence.
• Execute and maintain a standardized project workflow.
• Monitor project timelines, risks, and deliverables to ensure on-time completion.
• Support to prepare the project training plan, including (and not limited to) hotel facing training documentation, and internal process related training.
• Leverage automation tools and solutions to improve the working efficiency.
• Support projects focused on revenue growth and sales process optimization.
• Retain flexibility to ensure optimal project delivery.
Revenue Management:
Inventory & Pricing:
• Proactively review and implement room accommodation and rate inventory controls via IDeaS V5i and R&I daily.
• Ensure group inventory and blackout dates align with demand and contracts.
• Maintain rate parity across all distribution channels.
Strategy & Analysis:
• Develop and refine pricing strategies based on market trends and competitive analysis.
• Conduct weekly business reviews to evaluate performance and adjust tactics.
• Analyze data to identify revenue opportunities and risks.
• Maintain regular communication with commercial teams to align on revenue strategies.
Forecasting & Reporting:
• Prepare monthly, quarterly forecasts and budgets using appropriate systems and tools.
• Perform IDeaS V5i forecast validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecasts.
Driving Commercial Performance:
• Drive incremental EBITDA, RevPar and Fair Market Share performance.
• Responsible for delivering KPIs and performance with focus (and not limited to) room type supplements, peak nights, house overbooking and forecast accuracy.
• Ensure any holiday cover commitments are managed as per standards.
What are we looking for?
A Revenue Specialist, RMCC – APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Bachelor’s degree or above
- 2 years of related experience
- Practical experience in hotel revenue management, asset management, or feasibility.
- Hands-on project execution and solid knowledge of project management frameworks.
- Strong interpersonal skills to engage with relevant stakeholders in global, regional and hotel teams.
- Able to set and maintain minimum standards.
- Able to analyze data and identify significant trends.
- Self-motivated and competitive.
- Able to work accurately and effectively under pressure.
- Good personal presentation.
- Warm personality and possess team spirit.
- Clear verbal/written English proficiency for cross-functional and regional collaboration.
- Proactive: Identifies underperforming areas and implements fixes swiftly.
- Detail-Oriented: Ensures accuracy in data, reporting, and compliance (e.g., rate parity, system configurations).
- Team-Focused: Collaborative spirit to align strategies with commercial teams and exceed KPIs (RevPAR, EBITDA).
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members.