Senior Manager, Brand Customer Insights

What are we looking for?

The successful candidate in this role will have the following attributes and skills:

• Data Fluency & Functional Expertise: Ability to interrogate, visualize, and share data in a simple, easy-to-understand way, while identifying and often directly implementing the right methodology for each project.
• Growth Mindset: Demonstrated curiosity and desire to learn new skills.
• Collaboration: Strong listener and good ‘question-asker’ to deeply understand team needs before performing the work. Ability to build consensus, develop strong relationships, and be diplomatic at multiple levels of the organization.
• Bias for Action: Desire to move forward expediently and make an impact on the business.
• Agility: Ability to prioritize and shift directions quickly in lockstep with the business and alongside our partners.
• Accountability: Ownership of projects, results, and recommendations.
• Problem-solving: Ability to resolve issues openly and creatively, while maintaining a high level of professionalism and integrity.
• Storytelling: Ability to cut through the clutter, identify the most compelling data, and develop true conclusions from that data.
• Project Management: Experience managing multi-tiered projects with matrixed collaborators.
• Empathy: Desire to walk the customer journey, deeply understanding and feeling customer needs, and translating that back to the business.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Seven (7) years of functional experience in qualitative and quantitative customer analytics, market, consumer research, and/or customer sentiment analysis
• Experience translating data into insights that drive business growth, and delivering findings via presentations, videos, deck building, and white papers
• Experience using self-service data management tools to analyze data, pull data for reporting, and visually present compelling presentations

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Experience explaining complex data sets in simple terms and telling compelling customer stories that move partners to action
• Agency or client-side experience; must be adept at both managing vendors and performing the research directly
• Strong growth mindset and sense of curiosity
• Experience synthesizing a broad variety of data sets, including ethnography, 1st-party, digital syndicated, and survey data
• Tableau and Power BI familiarity
• Passion for travel, hospitality, wellness, and/or food & beverage

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.