Senior Lead Guest Facing Technology
***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***
This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Lead Guest Facing Technology, you will bring your technical skills to a hospitality company with an award-winning culture. On the Guest Facing Technology team reporting to Senior Manager Guest Facing Technology, you will be responsible for operations of the Guest Facing Internet Access program including active management of all vendors.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Lead internal and external partners in strategy and project initiation, architecture, requirements analysis, design, project management, and systems integration activities.
- Report on project status.
- Manage partners to support the launch of projects including Connected Room (Edge Controller).
How you will collaborate with others:
- Interaction with brand leaders and owner groups.
- Lead communication of programs to Team Members and partners i.e. Owner relations, AD&C, and QA teams.
- Provide regular updates to The Senior Team leaders on program status.
What projects you will take ownership of:
- Manage metrics for the Guest Facing Internet Access program and manage vendor performance around the deployment and support.
- Establish procedures and manage and enforce policy.
- Manage projects through the standard methodology from approval to deployment.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Seven (7) years of professional experience in Technology or a related field
- Six (6) years of customer support and data networking experience
- Three (3) years of technical vendor management experience
- Three (3) years program management experience, including contract administration, performance oversight, and delivery assurance.
- Experience with networking and wi-fi technologies
- Working knowledge of industry-standard data security procedures
- Located near one of our three US office locations (McLean, Dallas, Memphis)
- Travel up to 15%
It would be useful if you have:
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Ten (10) + years of professional experience in Technology or a related field
- Nine (9) + years of customer support/data networking experience
- Six (6) years of Technical Vendor Management Experience
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
