Senior Director, Brand Analytics & Customer Research
What are we looking for?
Success will demonstrate itself through the following attributes and skills:
- Thought leadership: Maintain curiosity, recognize opportunities, develop and advocate for new ideas.
- Influence: Build trust and persuade others using data, research, and expertise, translating between business and data owners.
- Collaboration: Build consensus, develop relationships, and resolve issues, while demonstrating flexibility, diplomacy, and integrity with executives and partners.
- Coaching: Mentor team members and build positive team culture based on Hilton's values.
- Accountability: Own projects, recommendations, and results.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Ten (10) years of professional experience
- Five (5) years of direct people management experience
- Five (5) years of functional experience in analytics, market and consumer research, or customer sentiment analysis.
- Five (5) years of demonstrated ability translating data into insights, including both the generation of insights and the delivery of insights via presentations.
- Expertise using data management tools (such as MicroStrategy, Qualtrics, Displayr, or Tableau) to analyze data, pull data for reporting, and present compelling data visualizations.
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
- Skills demonstrated in Consulting such as research methods, statistics, quantitative and qualitative data analysis, storytelling, and delivering presentations.
- Experience with text analytics, natural language processing, customer segmentation, advanced data modeling, and hands-on ability to use data analytics software.
What is it like working for Hilton?
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave.
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.