Senior Analyst, Content Operations
***This role is based at our corporate office in McLean, VA***
This is your chance to be part of Marketing team that attracts customers to Hilton through storytelling, top-rated rewards, and unique customer experiences and partnerships. The Senior Analyst will join the Content Operations team, reporting to the Manager, Marketing Operations and support creative leadership team with various tasks. You will lead the day-to-day operations of our contractor and finance processes, including vendor management, contractor process management, technology management, and finance process coordination.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Manage oversight of documentation and prioritization of evolving sets of requirements.
- Manage Project Management tools, implementation and best practices.
- Manage External Vendors (as needed), Recruitment, and New Hire process for contractors.
- Assist with the vetting process for potential partner agencies and freelancers.
- Schedule team meetings, help draft meeting agendas and recaps.
How you will collaborate with others:
- Support Content Operations Manager in championing a standard approach to drive process consistency across the department.
- Assist Finance Manager with finance process and operations.
- Work with Hilton Supply Management, to uphold best practices with external vendors.
- Cultivate relationships with Hilton Creative team.
What projects you will take ownership of:
- Facilitate AirTable integration and optimization for workflow improvement.
- Manage onboarding and offboarding process (i.e. coordinate equipment orders, systems access, first-day access for new candidates).
- Drive documentation of team process and workflows.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Three (3) years of professional work experience
- Understanding of project management tools and web-based software tools such as AirTable, Microsoft Teams, SharePoint, and other Creative Workflow Management Tools
- Ability to navigate Excel and PowerPoint
- Experience managing external vendors and new hire processes for contractors
- Ability to work a hybrid schedule from the office in McLean, VA
It would be useful if you have:
- BA/BS Bachelor’s Degree
- Experience working directly with creative teams
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.