Senior Analyst, Business Intelligence - Asia Pacific
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
As a Senior Analyst, Business Intelligence, you will be automating and optimizing data analysis processes with skills including but not limited to SQL, Python, Excel and VBA. You will be responsible for reporting and data visualization that serve business needs of Hilton properties, corporate departments and other regional stakeholders in Asia Pacific. You are expected to be an analytical problem solver who enjoys diving into data from various businesses, can multi-task, and can credibly interface between Analytics team and business stakeholders.
What will I be doing?
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· Hilton will hold its Team Members accountable to the following key areas: profit, quality, customers, and people
· Ensure professional and efficient utilization of all systems and data sources, follow company best practices to maximize revenue, and ensure all commercial decisions are supported by appropriate data analysis
· Build automation using Python, SQL, Excel, VBA, etc., optimize processes and build statistical models
· Maintain and develop processes in various platforms including but not limited to SQL Server, Redshift, MicroStrategy and Power BI
· Analyze large amount of data from different sources and their associated business functions
· Build an effective working relationship with commercial service teams and operations to maintain their trust and confidence in the commercial decisions based on data and fact
· Support and integrate with global data analytics teams and commercial service teams to drive business intelligence performance globally
· Feed ideas and innovations to drive constant improvement of reporting and operating procedures
· Lead projects to solve business problems for Asia Pacific and regional stakeholders
· Identify needs of commercial service and operation teams; research and implement advanced business intelligence techniques to serve commercial strategies
· Guide, coach and provide technical training to new team members to ensure they are performing effectively and efficiently
What are we looking for?
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· 3+ years of relevant working experience in an analytical role involving data extraction, analysis, and data querying languages
· Excellent communication skills, including written, oral and presentation skills, both in Chinese and English
· Confident in communicating with a wide range of people, both internal and external
· Positive, open-minded and ready for fast-paced and changing environment
· Clear, concise, logical and factual in making arguments and decisions
· Ability to recognize trends in data and evaluate complex written and numerical information effectively and efficiently
· Ability to multi-task, prioritize and balance importance, urgency and resources
· Determined and energetic, whilst remaining calm and level headed to deliver results
· Profession in Microsoft Excel (formula, pivot, VBA), SQL, SQLServer, Python
· R, Power BI, MicroStrategy are preferred
· Experience of data analysis in Cloud environment is preferred
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!