- 📅
- 3 days ago Post Date
- 📅
- HOT0BC7L Requisition #
A Porter is responsible for ensuring the exceptional arrival, departure and in-house experience for our guests. They go above and beyond to assist guests with luggage, valet, transport and any other enquiries or needs they might have throughout their stay.
What will I be doing?
As a Porter, you will provide consistently delivers exceptional customer service to Guests. The Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
- Ensure that individual customers and Groups receive fast, efficient and friendly service
- Ensure that either the Supervisors on duty are kept fully aware of any relevant feedback from either the customers or other departments
- Ensure messages are regularly delivered throughout the day
- Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
- Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
- Maintain public areas and all equipment in immaculate condition
- Communicate with Security regarding any unattended luggage
- Greet all guests in public areas and rooms in a warm manner
- Doorperson and valet duties
What are we looking for?
Porters serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Possess a valid NSW Responsible Service of Alcohol Competency Card
- Must have a valid Australian Driver Licence or IDP equivalent
- Positive attitude and communication skills
- Ability to work flexible hours
- Ability to work under pressure
- Ability to work on own and as part of a team
- Commitment to respond to Guest requests and deliver high levels of service
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in similar role
- Previous experience working within a hotel
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:
- Laundered uniform provided
- 110 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 138 countries and territories around the world
- Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
- Amazing award & recognition programs
- Opportunities to participate in ESG activities
- Flexibility so you can Thrive and make space for what matters most
- Hilton Sydney pays above the HIGA: Level 2 $25.23 - $63.07 / hour (based on penalties + super + tips where applicable)
- There are both full time and part time opportunities available