Operations Coordinator

The Operations Coordinator supports the Director of Operations (DO) with coordination of all operational departmental needs. You will drive Learning, Development and Legal Compliance, hotel campaigns – such as Blue Energy and Make it Right and assist with administration tasks advised by the DO. You will handle a variety of administrative and operational tasks to support the DO. This role involves professional communication, guidance for internal applications, and ad-hoc tasks. This is a unique and rare opportunity to work in a fast paced, high learning, career growing position in hospitality within operations of a big box, iconic hotel.

What will I be doing?

• Handle email and telephone enquiries professionally.
• Drive and follow up on mid-year and end-of-year reviews, annual trainings and other brand requirements.
• Fulfil additional ad-hoc requirements as directed by the DO.
• Attend meetings and take minutes as requested by the DO.
• Assist DO in overseeing ongoing projects such as program implementation and hotel-wide changes.
• Act as a liaison for operational departments, tracking and following up on job completion rates.
• Assist DO in implementing WHS actions in collaboration with the Safety and Security representative and participate actively in the WHS committee.
• Provide various operational support tasks, including responding to email enquiries, assisting with reservations, maintaining communication, and ensuring responsible service of alcohol.
• Maintain and update Open table as necessary for Glass Brasserie, Glass Breakfast, Zeta and Marble Bar. 
• Assist operations department where required.

What are we looking for?

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Valid RSA
• Full valid Australian working rights

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Food and Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:

• A monthly dry-cleaning allowance for your business wardrobe
• 110 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 138 countries and territories around the world
• Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
• Amazing award & recognition programs
• Opportunities to participate in ESG activities
• Flexibility so you can Thrive and make space for what matters most
• Hilton Sydney pays above the HIGA: Level 4 Annualised Salary $67,770.50 (to increase in July 2025)