Express 2 U Attendant - Palmer House Hilton
An Express 2 U attendant is responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As an Express 2 U attendant, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greets all guests, provide eye contact, warm greeting, engage in pleasant hospitality during every interaction and provide a thank you for each transaction
- Handles financial transactions accurately
- Takes food and beverage order and inputs into POS system in accordance with established procedures
- Delivers quality products to the guest in a friendly and professional manner and in accordance with hotel standards
- Daily requisitions based on inventory
- Maintain the area. Ensure that the area is clean and organized at all times. Including but not limited to sweeping the floor and wiping counters.
- Set up order bags including all items needed (beverages, soup, condiments, pre-packed items, etc.)
- Retrieving food from the kitchen once ready
- Check orders for accuracy before delivery
- Call back guest if needed to ensure guest satisfaction
- Abides by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed
Pay Rate: 19.43
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Benefits include:
Medical Insurance Coverage - For you and your Family,
Mental health resources including Employee Assistance Program.
Best-in-Class Paid Vacation, Sick Days and Holidays.
Go Hilton travel program: 100 nights of discounted travel.
Parental Leave to support new parents.
Debt-Free Education: Team members will have access to a wide variety of education, including: college degrees and professional certifications* Pension plan to help save for your retirement.
Hilton Shares: Out employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount.
Career Growth and development,
Team Member Resource Groups.
Recognition and rewards programs.
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
