Marketing Concierge Coordinator (Full Time) - Waldorf Astoria Las Vegas

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

• Requirements

  Mandatory

  • Must be 21 years of age.
  • Minimum of 5 years of Las Vegas Concierge experience
  • At least two years of guest service experience
  • At least 2 years of managerial experience in Luxury Residential or Hotel
  • Luxury Hotel or High Rise Residential Experience preferred. 
  • Able to communicate clearly and fluently in English (written and spoken)
  • Able to multitask.
  • Superior communication skills
  • Professional demeanor
  • Professional and appropriate business appearance and presentation
  • Flexible work hours to meet the demands of a 24-hour operation.
  • Most possess excellent guest service and problem resolution skills.
  • Quality driven with a passion for excellence in guest service and satisfaction.
  • Must be able to work in a team and independently on occasions.
  • Proficient Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook and the Internet
  • Proficient knowledge of office equipment including copier, fax machine, multi-line phones, scanner.
  • Education; High School Diploma
  • Communication; English speaking required.
  • Ability to meet deadlines, multitask, work flexible schedule, analytical, enthusiastic, excellent customer service skills, excellent written and verbal communications skills, motivated, organized, professional demeanor, self-directed, strong attention to detail.

   

  Desirable

  • Experience in opening a hotel is a distinct advantage.
  • At least four years of managerial experience in Hotel Operations/Concierge Services
  • Knowledge of Buildinglink and other concierge programs such as OpenTable, Sevenrooms
  • Additional languages would be advantageous.
  • Education; Associates Degree or Bachelor's Degree
  • Membership in Les Clefs d’Or and Southern Nevada Hotel Concierge Association
  • Communication; Spanish or other languages preferred.
  • Notary

   

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!