Manager, Program Management (Messaging)

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like: 

• Translate the product roadmap and various functional plans into comprehensive and concrete project plans
• Anticipate, identify, and lead cross-functional dependencies and challenges that might put project plans at risk and navigate associated intake and demand governance processes across teams
• Communicate program plans and status to internal partners throughout the project lifecycle and support product teams in regular product communications
• Support product launches and scaled rollouts at hotels, work with hotel operations, deployment, and support teams to ensure quality execution of products according to plans

How you will collaborate with others:

• Build trust and partner with internal and external collaborators, building deep knowledge of technical, product, and business requirements, to ensure the successful delivery of project plans

What projects you will take ownership of:

• Program management of Messaging products, including product enhancements and scaled rollout of communication tools to improve the guest and team member experience

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of work experience in digital program management, project management, or a related field
• Experience with project management tools, such as JIRA, Smartsheet, and AirTable
• Travel up to 20%, as needed

It would be useful if you have:

• BA/BS Bachelor’s Degree in technology, business, marketing, hospitality, or a related field
• Three (3) years in consulting, customer experience, digital or technology-related field
• One (1) year of experience in hospitality, with an understanding of hotel operations
• Experience with cloud platforms, product environments, or related technologies
• PMP or relevant project management or Agile certification or experience

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $85,000-$120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. ##LI-DNI