Lead Cloud AI Platforms Engineer
***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***
Exceptional Hospitality Starts with You
This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Lead Cloud AI Platforms Engineer, you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Cloud Platforms team reporting to the Director Infrastructure Platform Engineering Cloud, you will support projects including efforts around infrastructure as code, platform automation and support, and resolving escalations from the business and operations teams focused on Hilton's Hybrid Cloud (HHC) environment.
What you'll do during a typical day:
- Design and implement scalable AI/ML platforms using AWS services such as EC2, S3, EKS, RDS, and advanced networking.
- Support enterprise AI and data science initiatives by building robust, cost-efficient, and secure cloud environments.
- Support AI/ML and data-driven solutions by leveraging AWS's advanced offerings, ensuring scalable, secure, and efficient cloud environments.
- Identify opportunities to automate infrastructure, improve observability, and solve complex cloud challenges.
How you'll collaborate with others:
- Be the lead technical expert on a team of Cloud AI Platform Engineers.
- Support the Hilton Hybrid Cloud environment, including escalation support for operations and support teams, participate in on-call rotations, and work alongside other engineering teams to ensure adherence to Hilton standards and processes.
Projects you'll take ownership of:
Develop and support AI/LLM applications, including prompt engineering, context optimization, safeguards, testing, observability, costing, and MLOps integration.
What It Takes to Make the Stay
You have these minimum qualifications:
- Five (5) years of professional work experience in Technology or related field
- Five (5) years of experience in AWS cloud platform engineering or architecture
- Two (2) years working on cloud-based Data Science, Data Analytics, Data Engineering, Machine Learning, or Artificial Intelligence projects with Amazon Web Services
- Expertise with security concepts around cloud technologies, data security, and network management.
- Familiarity with infrastructure as code, configuration management tools, Python, and proficiency in shell scripting
- This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
- Travel up to 10%
It would be useful if you have:
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Seven (7) + years of professional work experience in Technology or related field
- Translate business requirements into precise technical specifications and unpack and communicated complex technical issues clearly.
- Experience with scrum, kanban or other project management methodologies
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.