Guest Service Agent Front Office
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- 2 days ago Post Date
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- HOT0BI4I Requisition #
ABOUT OUR PROPERTY
Our hotel is an exclusive focus service hotel located in the city center of Mbabane on the Mhlambanyatsi Road. We’re in the Central Business District, steps away from the government interministerial building. We are a 4-star hotel. Our mission as Hilton is “to fill the earth with light and warmth of hospitality by delivering exceptional experiences – every hotel, every time.”
Overview:
At Hilton we are committed to providing our Team Members with equal opportunities for career development and personal growth through our available learning and development programs that we offer through our Hilton University. We pride ourselves on highly embracing diversity, equity and inclusion (DE&I). We always aim to create a working atmosphere where our Team Members feel valued, respected, motivated and remain the great place to work for all at all times. We also pride ourselves with our Environmental, Social and Governance (ESG) goals.
About the Job:
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
Roles and Responsibilities:
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
Qualifications & Attributes:
· Completion of form 5 certificate, is compulsory
· Commitment to delivering a high level of customer service
· Ability to multi-task while maintaining a positive attitude when working with a Guest
· Professional manner with an emphasis on hospitality and guest service
· Competent level of IT proficiency
What's in it for you:
· Competitive salary.
· Exclusive perks.
· Professional growth within a prestigious organization.
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
If you are passionate about creating exceptional leisure experiences and have the skills and qualifications we are looking for, we invite you to apply. Join us and be part of a team that is committed to delivering unparalleled service and unforgettable memories. Apply now and closing date is the 7th April 2025 COB.