Guest Operations Team Leader - Tru by Hilton Tam Ky City Centre
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- Feb 24, 2025 Post Date
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- HOT0BEAK Requisition #
Position Purpose
As a Guest Operations Team Leader, you will play a vital role in overseeing day-to-day guest service operations, ensuring exceptional guest experiences, and managing a team of service attendants. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to inspire and develop a team while maintaining high hotel standards.
Duties & Key Responsibilities
Requirements
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College degree or above with good command of English (written and verbal) to meet business needs.
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1 to 2 years' working experience in Front Desk or Restaurant preferred.
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Fast and efficient use of computer operating systems, including Hilton's own management system.
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Improve guest satisfaction with strong interpersonal skills.
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Good at dealing with guest relations, able to quickly and effectively deal with all kinds of problems.
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Ability to work under pressure.
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Strong coordination and communication skills.
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Patient with a high sense of responsibility and proactive in dealing with problems.
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Strong sense of responsibility and self-motivation.
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A strong team player who can work well independently.
Qualifications
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Bachelor’s degree in hospitality management or related field preferred.