Event Manager (Planning)
This position is responsible for the planning and execution of the hotel’s conference, event, and bedroom inventory. This will be achieved through sound lead allocation, effective qualifying throughout the initial enquiry, delivery of comprehensive, accurate and customised proposals, and strong negotiation skills, whilst maintaining and supporting the customer relationship for the hotel. The position will consistently strive to develop strong relationships with new and existing clients, in order to increase overall revenue, drive lead generation, and support the Hilton Sydney as a market leader in groups, conference, and events.
An Event Manager with Hilton Sydney will maximise revenue opportunities in all areas of conferences and events by aiding with upsells and conversions, and further developing relationships and customer loyalty. This position is a key support for delivering heartfelt exceptional experiences to our guests and is responsible for the largest events held at the hotel.
What will you be doing?
As Event Manager, you will be working within the Sales team to respond to enquiries, convert business, and maximising revenue. Each day will be different, with the following tasks being performed to the highest standards:
- Prepare banquet event orders in a timely manner in accordance to event operations
- Seek opportunities to increase sales and conversions within the Team
- Focus on a consistently executed up-selling approach
- Build strong relationships with customers to fully understand their needs
- Arrange and carry out Hotel site inspections and entertaining
- Ensure the complete administration and execution of all planned events
- Participate in hotel promotional activities
What are we looking for?
An Event Manager at Hilton Sydney is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Experience with events and exhibitions of 300 pax
- Excellent organisational and administration skills
- Positive attitude and excellent communication skills
- Commitment to delivering a high level of customer service
- Confident and professional telephone manner
- High level of IT skills Delphi FDC preferred
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Demonstrated 2 years previous experience working in a Conference & Events Sales role
- Knowledge of hotel property management systems
What will it be like to work for Hilton Sydney?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:
- Flexibility so you can Thrive and make space for what matters most
- Hybrid working arrangements, including working from home
- A competitive industry wage with Sales Incentive Plan
- Access to over 3000 free online learning courses via Hilton University. These include multi-leadership development platforms including LinkedIn
- Learning, Ted Talks, Harvard Management Mentor, internal and external leadership development courses
- A monthly dry-cleaning allowance for your business wardrobe
- Laptop provided
- Additional leave days after 2 years
- Free team member meals served fresh daily
- Food & Beverage discounts so you don’t just stay when you travel but also enjoy dining experiences
- 110 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 138 countries and territories around the world
- Working alongside an experienced and dynamic leadership team in our flagship property, this role provides an exceptional opportunity for growth and Hilton career progression