Director, Emerging Commercial Capabilities
***This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Memphis, TN***
Exceptional Hospitality Starts with You
This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Director, Emerging Commercial Capabilities you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. You will report to the Vice President, Pricing and Inventory and lead strategy and opportunity assessment to define commercial capabilities necessary to advance emerging growth brands, regions, and partnerships.
What you'll do during a typical day:
- Recommend and develop solutions for prioritized commercial capabilities and enabling technologies (including Pricing and Inventory) within a matrixed structure, translating needs into scalable recommendations and requirements.
- Partner with Activation, Revenue Management, Brand, Sales, Commercial Performance, Product, and Technology teams to evaluate capabilities across growth categories.
- Seek alignment across regions (AMER, EMEA, APAC) through collaboration with in-region teams and global partners to ensure solutions are scalable and aligned to enterprise needs.
- Provide frequent verbal and written updates to senior leadership on strategic plans, risk and opportunity assessments, and performance evaluation of initiatives, including project status and recommendations
- Assess and structure requests into actionable initiatives by defining scope, requirements, dependencies, and recommended next steps.
- Support evaluation of new commercial technologies, software platforms, and external partners to address capability gaps and evolving needs.
- Coordinate vendor research, market scans, competitor benchmarking, demos, and pilot evaluations to inform recommendations and roadmap priorities.
- Support vendor management and negotiations in partnership with internal stakeholders to help ensure solutions meet needs and can scale.
How you'll collaborate with others:
Work with teams including Brand, Commercial, Regional Revenue Management, Sales, Marketing, Product, Technology, among others, to understand the commercial need and requirements, and manage relative priorities.
Deliverables you'll take ownership of:
Build and manage a prioritized roadmap to close critical capability gaps for growth areas of the business, balancing the enterprise needs across the teams above.
What It Takes to Make the Stay
You have these minimum qualifications:
- Ten (10) years of professional experience
- Seven (7) years of experience in Pricing, Revenue Management, Product, and/or Commercial Strategy
- Experience leading and collaborating in a cross-functional matrixed environment
- Experience managing multiple simultaneous projects
- Travel up to 20%
It would be useful if you have:
- Experience in group Revenue Management (hospitality or airline industries) or in other hospitality, travel, or adjacent service industries with complex commercial environments
- Experience with Marketing, Loyalty, Sales, and/or Third Party Distribution
- Experience evaluating vendors and participating in software selection processes
- Experience building business cases and presenting recommendations to senior leadership
Product management experience or experience in commercial enablement, business transformation, or technology integration
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
