Assistant Spa Manager - Waldorf Astoria Maldives Ithaafushi
Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.
Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 117 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.
Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.
Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?
What will I be doing?
Assistant Spa Manager serving Waldorf Astoria Maldives Ithaafushi is responsible for ensuring the smooth running of the Spa & Wellness operation. Maintains a high standard of services in the department, cleanliness and motivation within the team. Ensures all standards are followed by the team according to brand requirements. As the Assistant Spa Manager, you will be responsible for performing the following tasks to the highest standards:
- Assist the Director of Spa to provide leadership, support, direction and supervision of team in the daily operations of the Spa & Wellness.
- Assist with team member recruitment, department induction and training
- Guide and train Wellness Concierge on maximizing retail productivity and achieve monthly P&L target
- Guide and train new team members on the Spa booking system and Waldorf Astoria Spa guest journey
- Assist on implementing and managing standard operating procedures and policies
- Assist on financial administration including monitoring daily productivity, forecasting and annual budgets
- Assist on upholding quality control standards, including the guest experience, service, hygiene, cleanliness, and product usage
- Assist on Purchasing: operating supplies, retail and professional products
- Manage monthly Inventory control
- Prepare departmental scheduling according to Resort Occupancy
- Assist on motivating the team on a daily basis and ensure incentive programs and professional development
- In the absence of Director of Spa assist on marketing coordination including promotions and special events
- Follow and implement all resort policies and procedures and protect company assets
- In the absence of Director of Spa to attend General Manager cocktails to promote Spa & Wellness Services
- Ensure all spa reports such as Average Guest Rebooks, Average Retail Spend, and Average Guest Spend are prepared monthly and accurately
- Monitor and check Therapist utilization, Guest Information Maintenance, Guest Feedback Treatment and Room Housekeeping Standards are aligned to departmental goals
- Conduct daily briefing and monthly Wellness Concierge / Attendant and Therapist meetings
- Prepare yearly Festive orders
- Ensure all back of the house areas are well maintained and tidy at all times
- Ensure Grooming consistency within the team
- The Resort requires that you perform any task deemed necessary by the Director of Spa / Assistant Spa Manager for the efficient running of the Spa Department specifically and the Resort in general
What are we looking for?
Assistant Spa Manager serving Waldorf Astoria Maldives is always working on to ensure a great experience for our Guests. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Experience in similar role with diversity of Spa, Fitness and Wellness related positions with good organizational skills
- Passionate in delivering high quality service and exceeding customer expectation in a high volume, fast paced spa environment
- Creative ability to assist with creation of marketing and customer service initiatives and a keen understanding of market trends
- Excellent communication, interpersonal skills, administrative and computer skills
- Candidate must have a good command of spoken and written English
- Pays attention to details and have strong customer service skills.
- Mature, meticulous, resourceful, organized and able to work independently.
- Have impeccable follow-through and “Can Do” attitude and mindset.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!