Director of Spa - Waldorf Astoria Doha West Bay

A Director of Spa is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets.

What will I be doing?

As a Director of Spa, you will be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

·         Manage overall operations of the spa, pool and fitness 

·         Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

·         Ensure client experience is proficient including bookings, payments, and consultation cards

·         Managing spa team members and beauty therapists to ensure high motivation, provision of high-quality service and ongoing development

·         Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes

·         Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement

·         Manage customer feedback effectively to ensure continuous service and programme improvement

·         Instil brand values and standards to maintain quality daily

·         Liaise with other hotel departments

·         Ensure customers and guests receive friendly and consistent personalised service from all team members

·         Respond to audits to ensure continual improvement is achieved

·         Maintain awareness of department security related to cash, stock and equipment, and ensure all department procedures are followed

·         Ensure health, safety, and COSHH regulations are complied with, and club rules are observed by members, clients, and guests