Analyst, Distribution Operations
***This role is based at our corporate office in Dallas, TX**
Exceptional Hospitality Starts with You
This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world. As a Distribution Operations Analyst, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton's hotels globally. On the Distribution Operations team, reporting to the Manager, Distribution Operations you will work on internal systems support and revenue analysis results to the hotel management team. The results impact availability and revenue production. Additionally, you will identify and implement efficiencies. These efficiencies use automation or streamlining to save time and money or generate additional revenues.
What you'll do during a typical day:
- Provide support to internal and external customers to ensure optimal display or effectively resolve related inquiries across third-party channels.
- Create and maintain hotel-level Operations guides, initiatives, and training material including regular review for content relevancy.
- Conduct regular channel audits and follow established QA process for resolving system issues.
How you'll collaborate with others:
- Work with other corporate teams on special project requests that impact Central Reservation Systems (CRS), Global Distribution System (GDS), and third-party distribution channels.
- Collaborate with other teams to craft strategies and achieve breakthroughs that support the wider Commercial Services objectives.
Deliverables you'll take ownership of:
Support other tasks when demand is high by sharing the workload regardless of your core team responsibilities.
What It Takes to Make the Stay
You have these minimum qualifications:
- One (1) year of work experience.
- Demonstrated experience learning a new tool/technology.
- Strong written communication.
- Minimal travel (1-3 trips per year, domestic and international).
- This is a hybrid role out of Addison, TX.
It would be useful if you have:
- BA/BS Bachelors Degree.
- Distribution experience.
- Proficient in Smartsheet/Excel.
- Proficient in SQL.
- Work experience in the hospitality industry.
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.