Terrance on 10 Service Host - Hilton Aruba Caribbean Resort & Casino
The Terrance on 10 Service Host provides refined, unobtrusive table and lounge service with expert product knowledge across cocktails (including zero‑proof), wine, beer, premium waters, coffees, and small plates/hors d’oeuvres. You uphold access‑control standards (adults‑only eligibility, capacity management), execute precise POS transactions, and ensure safety, sanitation, and Hilton brand compliance at all times.
What will I be doing?
As a Terrance on 10 Service Host , you own the guest experience flow across all dayparts—welcoming eligible guests, guiding them through programming, and delivering refined, anticipatory service while safeguarding the adults‑only ambiance and access standards.
o Greet, seat, and guide access‑eligible guests; present the day’s programming (wellness, breakfast buffet, daytime service, sunset reception, evening entertainment).
o Execute elevated lounge/table service: order taking, pacing, tray service, marking/silver, and refined table maintenance (crumbing/polishing).
o Attend to the guest preferences and provide personalized service, anticipate guests needs with wellbeing checks every hour.
o Assure the guests are offered 90 minutes amenities
o Master menu knowledge, allergens, and dietary labeling; confidently recommend zero‑proof cocktails, premium pours, and pairings for hors d’oeuvres.
o Support access control standards: verify wristband/room eligibility, manage waitlist/capacity with the Host & Reservations Liaison, and protect the adults‑only serenity policy.
o Set, maintain, and break down stations: mise en place, polish glassware/silver, stock linens/smallwares, maintain cleanliness of service areas per HACCP and Aruba DOH.
o Partner with bar tenders and Culinary to stage the sunset reception (gourmet hors d’oeuvres) and deliver synchronized service.
o Operate POS accurately; process payments; follow cash handling and voucher procedures; close checks with precision.
o Monitor guest sobriety and escalate appropriately; apply de‑escalation and guest‑recovery techniques; document incidents per policy.
o Contribute to ambiance: align service flow with music/SPL and lighting cues; adapt to wind/sun conditions on the rooftop.
o Attend daily line‑ups and trainings; contribute feedback and ideas for seasonal offerings and experience enhancements.
What are we looking for?
A Terrance on 10 Service Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in Food and Beverage department and/or industry
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!