Specialist, RFP Support

This is your chance to be part of a Sales Support Team that coordinates the administrative, auditing, reporting, lead management, and RFP management efforts and processes of Hilton Sales' teams. As a Specialist RFP Support, you will support the team focusing on evolving into the most sought-after partners in hospitality by freeing up seller's time, driving efficiency and governance to maximize performance and achieve results. On the Support team, reporting to the manager, you will focus on auditing and administrative needs of our Sales team. Additionally, you will support reporting and lead Request for Proposal (RFP) management for multiple Hilton Sales teams. You will collaborate across many management levels throughout the Sales team. You will not only aid our sales accounts but also help eliminate duplicated efforts and the automation/optimization of new, valuable, and differentiated services.

What you'll do during a typical day:

• Help provide enhanced/ new processes and technical solutions to meet our needs as part of the yearly HWS Global Strategy review.
• Partner with HWS for the launch of globally managed transient RFPs, including renegotiations, client decisions and audits.
• Review account requirements/strategies and identify any potential risks and present alternatives for alleviating or resolving them.
• Work as the dedicated follow-up for accounts and account owners, and support for both customers and hotels.
• Monitor Account Statuses within 3rd party sites and upload required data to meet client deadlines
• Represent HWS where required and grow Client relationships.
• Manage coverage for your Sales team to address out-of-office situations, customer and hotel needs, and support for accounts.
• Be the initial contact for HWS, Hotels and Clients for Bookability & System user/technical issues.
• Perform a daily review of available reporting focused on business demands and work on action plans to address opportunities within your respective Sales team.
• Manage different administrative and projects

How you'll collaborate with others:

• Recommend process improvements, maintain documentation for both internal and external customers.
• Participate in recurring, informative, team-building, and cross-team events with the sales teams.
• Partner with Commercial and IT teams on Sales system improvement testing

Deliverables you'll take ownership of:

• Support a specific group of HWS sellers with their annual RFP process
• Participate in and help complete annual departmental objectives.
• Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted.

 

You have these minimum qualifications:

• Experience working in a fast-paced environment with administrative and support experience
• Proficiency in Microsoft excel (can maintain complex spreadsheets)
• Experience in, or exposure to, the travel or hospitality industry, sales systems, project coordination, customer service, or sales roles
• Understanding of the systems that power Hilton's sales infrastructure is helpful (e.g., Salesforce, Cvent, OnQ SM, OnQ R&I)
• Team-oriented and, organized with the ability to handle multiple priorities
• Work a hybrid work schedule

It would be useful if you have:

• Experience in an administrative role that requires a high level of self prioritization and analytical skills
• Extensive experience working in a fast-paced environment with strong administrative and customer service experience
• Three years of experience in the travel and/or hospitality industry, sales systems, project management, customer service, or direct sales roles is required.
• Working knowledge of Salesforce, Cvent, OnQ SM, and OnQ R&I is also advantageous