Senior Product Manager (Payments)
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Manage development of new payments capabilities across entire product lifecycle, from early-stage ideation through go-to-market & post-launch analysis.
- Pinpoint user needs (to include guests, Hilton Honors members, property owners, partners, and Team Members) to help define and prioritize new product features that will drive the most impact.
- Collaborate cross-functionally with software engineering, experience design, and analytics teams to help develop product strategy, including feature definition, writing requirements and prioritization with consideration of business impact and technical capacity.
- Partner with analytics to define and refine success metrics, ensuring proper tracking and reporting are available to support new initiatives.
- Maintain industry expertise in payments, with special focus on how new capabilities are being leveraged in the travel and hospitality space
- Apply data and customer feedback to find opportunities to enhance the customer experience through payments product.
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Coordinate with cross-functional channels, such as mobile app, web and on property teams to deliver integrated solutions for a seamless customer experience.
How you will collaborate with others:
- Build trusted and highly effective working relationships across the product working team, inclusive of software engineering, experience design, product marketing, and analytics.
- Collaborate cross-functionally with other product managers, channel owners, and business stakeholders to ensure alignment of strategy, goals, and timelines.
- Participate in regular updates to senior leadership on product enhancements, roadmaps, and feature performance.
What projects you will take ownership of:
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Payments is both broad and deep, and you will drive initiatives that transform how our guests pay for their bookings and on-property experiences, how our B2B customers enable their clients and employees to have frictionless travel experiences, and how we guests engage with mobile payment capabilities
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Seven (7) years of professional work experience in Technology or related field
- Seven (7) years of work experience in Digital, Product Management, or Technical Project Management.
- Experience in Agile process and tools such as Jira, as well as feature and requirements development.
- Payments industry experience, to include mobile payments, developing new payment capabilities, card issuing, merchant services, fraud mitigation, B2B travel and accounts payable, and/or payment processing
- Travel approximately 10-15%
It would be useful if you have:
- Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Ten (10) + years of professional work experience in Technology or related field
- Hospitality, travel, or transportation industry experience
- Experience managing or developing mobile applications
- Experience working in an e-Commerce environment
- Experience working within a complex multi-functional matrix environment
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $110,000-$155,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE