Senior Manager, Hilton Direct
***This role is based at our corporate office in Dallas, TX***
This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As a Senior Manager, Hilton Direct, you will support the team responsible for providing a differentiated selling platform for Hilton's diverse portfolio of brands by being motivated to grow market share. On the Hilton Direct team reporting to the Director, you will serve a dual role as a coach and a direct seller. As a coach, you will be a vital part of our #OneTeam leadership team, driving performance by leading a team of six to eight (6-8) Sales Representatives in their roles. As a direct seller, you will also manage a small book of business, qualifying and closing sales, handling related customer follow-up, and driving revenue in collaboration with the Director or Owner of the accounts you will handle.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- You will direct and coach a team to success by promoting Hilton standard procedures, crafting customized solutions, and ensuring our teams are accessible, responsive, and consultative to all partners.
- You will collaborate with Account Director/Owner(s) and other Hilton Worldwide Sales specialists to ensure appropriate coverage and provide total client solutions.
- You will respond to customer inquiries, qualify accounts, and lead follow-up on specific booking requests.
- You will close sales by building rapport, explaining product and service capabilities, and overcoming objections, and offering alternative solutions.
How you will collaborate with others:
- Create brand partnerships using a defined and differentiated sales approach and improve knowledge of existing hotels, New Developments, and procedures to share with customers
- Be dedicated to a "One-Team" commercial culture while living the Heart of Hilton
What deliverables you will take ownership of:
- Lead a team by setting the vision, removing roadblocks, and coaching for success
- Develop an understanding of current client needs (both internal and external) and craft a plan of action for how to address them
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Five (5) years of professional experience
- Three (3) years of experience in hotel sales or operations, either on or above property
- Two (2) years of supervisory or leadership experience
- Proficient in Microsoft Suite (Teams, Outlook, Excel, Powerpoint, Word)
- Travel up to 10%
- Hybrid work schedule in Dallas, TX (Typically 3 days per week in office)
It would be useful if you have:
- BA/BS bachelor’s degree
- Three (3) years of supervisory experience
- In-depth knowledge of Delphi or similar property sales management systems
- Experience using Salesforce (SFDC)
- Knowledge of Amazon Connect Phone systems
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.