Senior Manager, Hilton Direct

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• You will direct and coach a team to success by promoting Hilton standard procedures, crafting customized solutions, and ensuring our teams are accessible, responsive, and consultative to all partners.  
• You will collaborate with Account Director/Owner(s) and other Hilton Worldwide Sales specialists to ensure appropriate coverage and provide total client solutions.
• You will respond to customer inquiries, qualify accounts, and lead follow-up on specific booking requests.
• You will close sales by building rapport, explaining product and service capabilities, and overcoming objections, and offering alternative solutions.

How you will collaborate with others:

• Create brand partnerships using a defined and differentiated sales approach and improve knowledge of existing hotels, New Developments, and procedures to share with customers
• Be dedicated to a "One-Team" commercial culture while living the Heart of Hilton

What deliverables you will take ownership of:

• Lead a team by setting the vision, removing roadblocks, and coaching for success
• Develop an understanding of current client needs (both internal and external) and craft a plan of action for how to address them

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional experience
• Two (2) years of supervisory experience
• Three (3) years of experience in Hotel Group Sales, either on or above property
• Proficient in Microsoft Suite
• <10% travel time

It would be useful if you have:

• BA/BS bachelor’s degree
• Three (3) years of supervisory experience
• In-depth knowledge of Delphi or similar property sales management systems
• Experience using Salesforce (SFCM)
• Knowledge of Amazon Connect Phone systems

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.