Senior Associate Change Management Delivery
***The location for this position is virtual/remote***
This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate, Change Management Delivery, you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management (GDCM) team, you will report to the Senior Manager, Change Management Delivery. Your responsibilities include supporting hotel change efforts, enhancing hotel‑facing materials and processes, and contributing to PEP first‑in‑country pilots.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Support property‑level change by gathering hotel insights, surfacing risks, and working as an individual contributor alongside GDCM and regional teams, with responsibilities evolving as the team grows.
- Translate system updates into clear, hotel‑ready guidance by documenting feedback, identifying patterns, and sharing gaps with the right teams.
- Review hotel‑facing materials, toolkits, job aids, presentations, and reference guides, and strengthen them using insights gained through documentation and feedback loops.
How you will collaborate with others:
- Partner with subject matter experts, deployment partners, and regional leaders to share hotel insights, discuss system changes, and problem‑solve during technology transitions.
- Work with content and process owners to update hotel‑facing materials, clarify workflows, and ensure information is accurate and easy for hotels to use.
- Coordinate with global partners to exchange updates, discuss recurring themes from hotel engagement, and content and processes throughout deployments.
What projects you will take ownership of:
- Support global initiatives tied to GDCM's roadmap by contributing insights, refining materials, and helping advance priorities from the initiative backlog.
- Contribute learnings from first‑in‑country pilots and regional interactions to help shape scalable processes that improve future rollout experiences.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Three (3) years of professional work experience in Technology or related field
- Two (2) years of work experience in hotel operations
- One (1) year of experience supporting technology deployments or organizational change
- One (1) year of experience using Hilton PMS, CRS, or related interfaces
- Travel up to 50%
It would be useful if you have:
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 8+ years of Technology related experience
- Five (5)+ years of professional work experience in Technology or related field
- Three (3)+ years contributing to large‑scale deployments
- Three (3)+ years working with Hilton PMS, CRS, and interface implementation standards
- Bilingual capabilities to support global hotel teams
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $65,000 - $95,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE
