Senior Analyst Process Improvement
About Hilton
Hilton is one of the largest and fastest growing hospitality companies in the world, with over 7,600 properties with 1.2 million rooms in 126 countries and territories. In the more than 100 years since our founding, we have defined the hospitality industry and established a portfolio of 23 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 185 million members in our award–winning customer loyalty program, Hilton Honors.
Position Statement:
The Process Improvement Senior Analyst is responsible for supporting all UAE Finance Centre of Excellence (COE) teams on process improvement, including systems enhancements; supporting hotels joining the COE; resolution of process issues within hotels supported by the COE.
The role reports to the Director of MEA Finance Shared Services.
Position Summary:
- Demonstrate a strong understanding of the end-to-end processes supported by the COE, including the confident delivery of solutions and responses to questions and queries.
- Project management for systems improvement projects including stakeholders from across the COE and the wider business.
- Train hotel and COE Team Members on COE supported processes.
- Help hotel and COE stakeholders through change management during process changes.
- Identify issues and opportunities across COE supported processes and work with relevant stakeholders to develop and deliver improvements.
- Ensure that processes are compliant with Hilton Policies and local regulations, ensuring adherence is always achieved.
- Work with hotel and COE stakeholders to improve communication and teamwork between the hotels and the COE.
- Other tasks as required by business operations.
Qualifications
- The success in this role will demonstrate itself through the following attributes and skills:
- Demonstrated competence to manage multiple priorities and follow through on tasks to completion.
- Work attitude that exhibits flexibility, drive, good judgment, dependability and ambition.
- Proactive stakeholder management through excellent written and interpersonal skills.
- Exceptionally self-motivated and directed.
- Self-starter who takes ownership of work objectives and proactively finds solutions.
- Curiosity, with the desire to seek continuous improvement.
Required Qualifications
- Minimum Education: University graduate and/or accounting bachelor
Preferred Qualifications
- Hotel Finance experience and/or Centralized accounting experience
- Minimum Years of Experience: 2 years in a hotel Finance team, in at least 2 different hotels
- Systems knowledge: OnQ, Navision, DocuWare, Birchstreet, Oasys