Senior Analyst LMS
***This role is based at our corporate office in McLean, VA***
Exceptional Hospitality Starts with You
As a Senior Analyst Learning Management System, you will partner with our business leaders to develop Hilton's most important asset, our Team Members. On the HR Technology Team, reporting to the Manager of Learning Technology, you will deliver end-to-end administration of Hilton's Learning Management System, including building and maintaining a catalog of LMS programs and offerings, and driving ongoing optimization to enhance the digital learning experience.
What you'll do during a typical day:
- Provide the functional and operational support for Hilton's Learning Management System – including configuration, end-user/admin troubleshooting, and ongoing program builds and content maintenance.
- Monitor LMS performance, registrations, completions, and participation to ensure data accuracy, compliance, and reporting integrity.
- Be the Tier 2/3 escalation point for LMS issues, partnering with IT and external vendors to resolve incidents
How you'll collaborate with others:
- Partner with Learning & Development, IT, and regional partners to translate business and learning needs into LMS solutions.
- Work with vendors to support integrations, troubleshooting, and enhancements.
- Document processes for LMS end-users and system administrators.
Projects you'll take ownership of:
- Configuration, maintenance, and ongoing optimization of learning content including online courses, instructor-led sessions, and blended learning programs.
- Deployment support for enterprise learning initiatives and system integrations.
- LMS reporting to support business insights, compliance, and audit requirements.
What It Takes to Make the Stay
You have these minimum qualifications:
- Three (3) years of experience supporting an enterprise Learning Management System in a global or multi-region environment
- Two (2) years of experience building LMS reports and dashboards
- Two (2) years of experience troubleshooting SCORM/AICC/xAPI content
- Two (2) years of experience with LMS bulk upload tools (e.g., Cornerstone Rapid Data Import or similar)
It would be useful if you have:
- Bachelor's degree or higher
- Five plus (5+) years of experience working with Cornerstone LMS platforms
- Experience using content authoring tools such as Articulate Storyline, Articulate Rise, and Adobe Captivate
- Understanding of LMS integrations with HRIS systems, identity management (SSO), and virtual classrooms, and external learning content providers
- Experience using ServiceNow or similar ticketing systems
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.