Senior Technical Analyst
***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***
Exceptional Hospitality Starts with You
This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Technical Analyst, you will bring your technical skills to a hospitality company with an award-winning culture. On the Software Engineering Property team reporting to the Senior Manager Software Engineering Property, you will support projects including developing and deploying the property management software across multiple Hilton properties globally.
What you'll do during a typical day:
- Support production environments for Opera legacy and Opera Cloud PMS, including migration initiative to move from legacy to Cloud.
- Work with cross-functional teams to collaborate with support, software engineers, solution architects, product teams and stakeholders
- Identify the gaps between requirements and implemented solutions and mitigate them with other stakeholders.
- Guide property stakeholders on standard operating procedures and provide subject matter expertise on PMS functionality and workflows.
- Communicate risks, issues, and status updates to business and technology stakeholders.
- Provide technical leadership to the vendor team, mentor junior analysts, review implemented features and ensure that best practices are followed.
- Create and maintain business‑facing documentation including release notes, job aids, and best‑practice guides.
- Collaborate with stakeholders to gather enhancement requirements and produce clear use cases using Jira and Confluence.
How you'll collaborate with others:
- Be an engaged member of a Software Engineering team working with property and software engineering team members daily and identify their needs and document.
- Work with external vendor to deliver enhancements and fixes on the PMS system promptly.
- Use a customer-centric approach to create and manage business and technology processes.
Deliverables you'll take ownership of:
- Manage communication of system standards, enhancements, and updates to internal and external teams using established communication channels and tools.
- Support triage of production issues, assess priority, and escalate to the appropriate teams.
- Must be able to work flexible hours, including early mornings and evenings based on business needs.
What It Takes to Make the Stay
You have these minimum qualifications:
- Three (3) years of professional work experience in Technology or related field
- Two (2) years of specialized experience in Technical Analyst role with Opera or Opera Cloud Property Management Systems
- Two (2) years of experience writing requirements and use cases
- Experience in hotel operations or Property Management Systems
- This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, or Memphis)
- Travel up to 20% both domestic and international
It would be useful if you have:
- Bachelor's Degree, or Associate's Degree plus 3+ years of Technology related experience, or High School Degree/GED plus 5+ years of Technology related experience
- Five (5) + years of experience with Oracle Opera PMS solutions
- One (1) year of experience working with Jira, Confluence, Microsoft PowerPoint, and Excel
- Additional language skills (Spanish preferred)
- Good understanding of data monitoring tools such as Splunk or Datadog
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
