Senior Analyst, Accounts & Travel Agent Inquiry
Your role is important and below are some of the key job duties that make your work unique.
What your day-to-day will be like:
- Proactively identify data issues and engage with corporate functions and hotels to implement corrective actions and improve operational performance.
- Provide assistance and analysis to support ongoing account management of key business partners and team/department goals
- Perform any other reconciliation, analysis, and inquiry-related duties as advised
How you will collaborate with others:
- Support team members within the Inquiry Team when demand is high by sharing the workload and taking the lead in resolving more complex issues
- Participate in Quarterly Business Review Meetings for key Online Travel Agent partners.
What projects you will take ownership of:
- Deliver monthly reconciliation review and reporting to key business partners, and maintain effective and regular communication with all collaborators to ensure that all reconciliation reports are completed accurately and within set deadlines.
- Participate in the onboarding of new business partners and own the design of the reconciliation review process to best support their needs. Create and manage documentation of end-to-end reconciliation process, as well as quality control checks, and cross-train other team members within the department.
WHY YOU’LL BE A GREAT FIT
You have these minimum qualifications:
- Three (3) years of professional experience
- Experience with processing and/or reconciling commissions or other vendor-related payments
- Experience in Revenue Management, Sales, Finance, Hospitality Management, or related industry
- Experience developing and analyzing reports using Excel
- Hybrid role based in our corporate office in Memphis, TN
It would be useful if you have:
- BA/BS Bachelor’s Degree
- Experience with business operations and/or customer service in international markets
- One (1) year of experience working with cross-functional partners
- Proficiency with Business Intelligence platforms (i.e. MicroStrategy, Cognos, Tableau, PowerBi, etc.)
WHAT IT IS LIKE WORKING FOR HILTON
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.