Security Supervisor - Hilton Aruba Caribbean Resort & Casino
As a Security Supervisor, you will perform supervisory, as well as protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property. Maintain a safe and secure environment for guests, visitors, and team members.
What will I be doing?
Foot patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Evaluate situations and make logical decisions on how to proceed and direct work.
- Supervision of shift.
- Maintain order in the hotel, dealing with the welfare of guests, assisting with the door lock and safe problems, and supervising the security of hotel keys and electronic locking systems to maintain a reasonably secure environment for guests and team members. Coordinate expedient response to emergency conditions such as fire, fire, or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, and violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, and property.
- Answer security telephone and safety hotline calls and respond in a timely manner based on priority. Prepare schedules and relate relevant information on house count, conventions, arrivals and departures from each shift.
- Supervise and coordinate all fire safety and emergency issues, and provide first aid/ CPR. Conduct training and selection of all deputy fire safety directors. Be familiar with all applicable laws and codes to ensure proper compliance.
- Memorize and monitor life safety system including the accurate layout of the entire building, locations of stand pipes, fire extinguishers, complete alarm reports and checks and report any pertinent information from each shift.
- Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
Supportive Functions:
- Supervise all investigations performed on shift.
- Provide accurate information to inquirers for directions and hours of operations.
- Receive record and secure found property. Research and respond to guests’ inquiries for lost property.
- Assist guests with the door lock and in-room safe problems using moderately complex hand-held electronic apparatus.
- Escort guests and employees as required to parking lots.
- Make recommendations and assist in decisions regarding staffing levels, and discipline on shift.
- Other duties as assigned by Supervisor, such as but not limited to accumulating and filing Safety & Security Audit components.
Physical Activities:
- Standing – Constant
- Sitting – Rare
- Walking, Climbing Stairs – Constant
- Crouching, Bending, Stooping – Frequent
- Reaching – Frequent
- Grasping – Constant
- Pushing/ Pulling – Frequent
- Near and Far Vision – Constant
- Hearing and Talking - Constant
- Smelling – Frequent
- Lifting/ Carrying up to 50 lbs. – Rare
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
- The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Education:
- Secondary Vocational Education (Educacion Profesional Basico) or equivalent required.
Qualifications, languages and skills:
- Communication skills - Excellent oral and written required.
- Languages - English. Papiamento and Spanish.
- Additional Languages - Dutch
What will it be like to work for a Hilton Brand?
Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its 18 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2Suites by Hilton, Hilton Grand Vacations, Tapestry Collection by Hilton, Motto by Hilton, LXR Hotels & Resorts, Signia by Hilton, Canopy by Hilton, Conrad Hotels & Resorts, Tempo by Hilton, Curio Collection by Hilton. The company also manages the world-class guest reward program Hilton Honors®.
At Hilton, our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all! Come and be a part of our team!
