Security Administrative Assistant - Waldorf Astoria New York
After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Security Administrator to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
The Security Administrator is responsible for supporting the daily operations and administrative functions of the Safety & Security Department at the Waldorf Astoria New York. This role provides comprehensive assistance to the Security Department Leadership Team to ensure the seamless management of the property. The ideal candidate demonstrates exceptional organizational skills, polished communication, and a commitment to upholding the Waldorf Astoria’s legacy of refined service and luxury living.
What will I be doing?
Receive, log, and securely store all incoming lost and found items.
Coordinate the return of found property to rightful owners via mail, shipping, or in-person delivery.
Respond promptly to guest inquiries regarding lost property through phone communication.
Collaborate with security personnel to locate lost items within guest rooms and other areas.
Maintain comprehensive records and logbooks for the Lost & Found department, ensuring data accuracy.
Review and edit daily payroll punches to ensure accuracy for the Security department.
Administer Personnel Action Forms (PAF) for leave requests and other personnel changes within the Security team.
Maintain and organize all payroll records for the Security department.
Assist in guest follow-up communications, report writing, and processing insurance claims as needed.
The rate of pay for this role is $31.25 - $36.06 and is based on applicable and specialized experience.
We are seeking a Security Administrator who is dedicated to providing polished, professional, and proactive support within a dynamic hotel environment. The ideal candidate excels in an administrative role that demands accuracy, discretion, and exceptional attention to detail. With a strong sense of service and a collaborative mindset, you will help ensure the Security Department operates smoothly while enhancing the overall guest experience through effective communication, organization, and genuine care.
What we are looking for,
Strong organizational and record-keeping skills.
Excellent communication skills, both written and verbal.
Ability to handle sensitive and confidential information with discretion.
Experience with payroll systems and administrative forms preferred.
Customer service-oriented with a proactive approach to problem-solving.
Ability to work collaboratively with multiple departments.
Proficient in computer applications, including time clock management, Microsoft Word, and Outlook.
Strong multitasking abilities, capable of managing various responsibilities efficiently.
Familiarity with the New York City metropolitan area, including street layouts, building locations, and directions.
Skilled in maintaining extensive logs, records, and filing systems with a high level of accuracy and organization.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.