Rooms Division Administrator

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60^th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Salary - up to £29,500 per year

This is a full time role, 39h per week - Monday to Friday. 

BENEFITS

·        28 days paid holiday increasing with service

·        Exclusive high-street discounts through Perks at Work portal

·        Industry-leading Team Member discounts on hotel stays for you, your family and friends

·        Access to leadership and development programmes through Hilton University

·        Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace

·        Reward programmes, incentives and team member recognition, as well as long service awards

·        50% off in Hilton restaurants and bars (subject to individual outlets)

·        Refer a Friend Scheme

·        Uniforms provided and laundered complimentary

·        Free meals on shift

What will I be doing? 

• Carry out daily administrative activities of the Rooms Division while adhering to Hilton Standards, policies and procedures
• Provide secretarial support to the Director of Rooms and other members of the Rooms Division Management team as required.
• Oversee and take ownership of the daily general cashiering for the hotel
• Have process orders for departments in Rooms Division, do regular stock takes and ensure stock levels are kept in line with business demands.
• Receive and distribute postal mail
• Work on billing enquiries and resolve outstanding quarries with the Front Office team
• Take notes in official meetings relating to team members
• Work with centralised finance team to resolve any posting concerns in the PMS system
• Identify and build internal and external relationships
• Carry out all filing
• Assist and work on with special projects as requested
• Support with the operation as required.

What are we looking for?  

• Superb can-do attitude and ownership with the ability work on your own as well as in a group. 
• Excellent verbal and written communication skills
• Excellent administration and IT skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Experience using a Property Management system, ideally OnQ.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous supervisor experience in front office or worked as a housekeeping office coordinator

 

ELIGIBILITY

• In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
• Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company