Residential Operations & HOA Coordinator
- 📅
- 5 hours ago Post Date
- 📅
- COR015TN Requisition #
***This role is based at our corporate office in McLean, VA***
Exceptional Hospitality Starts with You
The Residential Operations & HOA Coordinator provides dedicated support to the Director of Residential Development & Operations, serving as an organizational and administrative backbone across a growing portfolio of branded residential properties. This is a hands-on support role well-suited to someone who thrives on keeping complex, multi-market operations running smoothly — and who can represent the Residential Programs team professionally with owners, operators, and partners.
The role sits at the intersection of pre-opening operations, owner relations, and project coordination, requiring both strong organizational instincts and the polish to communicate confidently with senior stakeholders and high-net-worth clientele.
What you'll do during a typical day:
- Maintain and manage detailed pre-opening trackers, monitoring task completion, ownership, and timelines across key workstreams
- Track open items and follow-ups across active launches, proactively flagging risks or delays
- Draft and manage communications to residential owners, including operational updates, assessment notices, and inquiry responses in line with brand standards
- Serve as a first point of contact for routine questions and concerns, escalating as appropriate
- Support site teams with HOA administrative needs, including correspondence, documentation, and platform-related questions
- Assist with HOA assessment tracking and related owner communications for directly managed properties
- Maintain organized records and databases of property information, owner contacts, and governing documents
- Maintain the Director's project tracker, ensuring visibility into deadlines, priorities, and follow-ups
- Provide general administrative and organizational support to the Director, including calendar coordination, travel logistics, and meeting preparation
- Monitor industry publications and flag relevant market developments or competitive insights
How you'll collaborate with others:
- Coordinate cross-functional deliverables with internal partners (Brand, Legal, Finance, AD&C) to keep pre-opening milestones on track
- Partner with the Director and Finance teams to support budget development processes
- Support relationship management with external partners, including local management firms, developers, and real estate professionals
- Prepare materials for stakeholder meetings, including agendas, presentations, and follow-up summaries
- Assist in developing internal reports, presentations, and briefing materials for senior leadership
Projects you'll take ownership of:
- Support development and population of year-one HOA and operational budgets using proformas and templates
- Assist with creation of owner-facing pre-opening materials, including welcome communications, orientation packages, and presentations
- Support implementation and ongoing utilization of residential platforms (e.g., BuildingLink, Owner Relations Software, Yardi) across the portfolio
- Coordinate deliverables tied to cross-functional initiatives, including program rollouts and systems implementations
What It Takes to Make the Stay
You have these minimum qualifications:
- Two (2) years of professional or hotel operations experience
- One (1) year of experience producing clear, professional communications, including independently drafting correspondence
- One (1) year of experience managing multiple projects or tasks in an organized manner
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); comfort learning new property management or HOA platforms
It would be useful if you have:
- Two (2) years of experience in property management, HOA administration, residential operations, or a related field
- Familiarity with branded residential or luxury hospitality environments
- Experience with platforms such as BuildingLink, Yardi, or similar property management systems
- Bilingual English/Spanish, given portfolio presence in Latin America
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
